Terms & Conditions

Last updated: 4 August 2026

These Terms & Conditions ("Terms") govern your use of the website roksiecomm.shop ("Website") operated by ROKSI ECOMM PVT LTD ("ROKSI ECOMM", "we", "us", "our"), a company incorporated under the laws of India (CIN: U47912UP2026PTC248699), having its registered office at C-21, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India.

1. Acceptance of Terms

By accessing or using this Website, placing an order, or creating an account, you agree to be bound by these Terms, our Privacy Policy, and all other policies referenced herein. If you do not agree, please do not use the Website.

2. Use of the Website

You agree to use the Website only for lawful purposes. You must not attempt unauthorised access to any part of the Website, our systems, or any account other than your own, and must not engage in fraudulent transactions or misrepresent your identity.

3. Products and Services

We make reasonable efforts to ensure product descriptions, images, sizing, and pricing on the Website are accurate. However, we do not warrant that all information is error-free at all times. We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

4. Pricing and Payments

All prices listed on the Website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated at checkout. Prices are subject to change without notice. We accept payments via UPI, debit/credit cards, and net banking through secure third-party payment gateways.

5. Order Acceptance and Cancellation

Receipt of an order confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order due to product unavailability, pricing or listing errors, or suspected fraudulent activity. See our Cancellation Policy for further detail.

6. Shipping and Delivery

Delivery timelines provided on the Website are estimates only. See our Delivery Information page for details on shipping timelines and charges.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, available on this Website.

8. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

9. Intellectual Property

All content on this Website, including but not limited to the ROKSI ECOMM name, logo, product images, graphics, and text, is the property of ROKSI ECOMM PVT LTD or its licensors and is protected under applicable Indian copyright and trademark law. No content may be reproduced or used without our prior written consent.

10. Limitation of Liability

To the extent permitted by law, ROKSI ECOMM PVT LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of products.

11. Privacy

Your use of the Website is also governed by our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh.

14. Contact Us

For any questions regarding these Terms, please contact us at:

ROKSI ECOMM PVT LTD
C-21, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010
Email: roksiecommpvtltd@gmail.com
Phone: +91 9984948091
GSTIN: 09AAPCR9593R1ZT | CIN: U47912UP2026PTC248699