Return & Refund Policy

Last updated: 4 August 2026

1. Return Eligibility

You may request a return within 7 days of receiving your product if it is damaged, defective, or incorrect. To be eligible, the product must be unused, in its original condition, with all original packaging, tags, and accessories intact.

2. Non-Returnable Items

The following items are not eligible for return: used or altered products, innerwear and personal care items, hygiene-sensitive goods, and customised or made-to-order items.

3. How to Initiate a Return

Contact our support team at roksiecommpvtltd@gmail.com with your order number and reason for return, along with photographs if the item is damaged or defective. Once approved, we will arrange a reverse pickup (where available) or provide instructions for self-shipping the item back to us.

4. Refunds

Once the returned item is received and inspected, refunds are processed to your original payment method within 5–10 business days. Original shipping charges, if any, are non-refundable.

5. Replacement

Where available, you may opt for a replacement instead of a refund, subject to stock availability.

6. Return Shipping Costs

Return shipping costs are borne by the customer, unless the return is due to an error on our part (e.g. wrong or defective item shipped).

7. Delayed or Missing Refunds

If you haven't received a refund within the stated timeframe, please first check with your bank or card provider, as processing times can vary. If the issue persists, contact us for assistance.

8. Contact Us

ROKSI ECOMM PVT LTD
Email: roksiecommpvtltd@gmail.com
Phone: +91 9984948091